Frequently Asked Questions
DO YOU HAVE A WARRANTY ON YOUR FOOTWEAR?
Yes, we do. It entitles you to return your order on account for up to 15 days from the date of delivery. To avail the service, please ensure that your specified reason for replacement is covered under the ‘terms and conditions’ under our warranty.
HOW QUICKLY WILL MY ORDER SHIP?
In order to ensure your order is shipped out the same day, please place your order by 2pm, from Monday to Friday. We do not ship on weekends.
WHERE DO YOU SHIP FROM?
Packages are shipped from NOIDA, Uttar Pradesh.
DO YOU OFFER DELIVERY ON WEEKENDS?
We are off on weekends. Product will be dispatched on weekdays.
DO YOU SHIP INTERNATIONALLY?
Yes, Your order can be purchased and shipped internationally. Contact us at [email protected]
for more information.
HOW DO I BECOME AN EZOK RETAILER OR INTERNATIONAL DISTRIBUTOR?
Kindly email your name, phone number, store/distribution name, store/distribution address to [email protected]
DO YOU HAVE REPLACEMENT LACES AND INSOLES AVAILABLE?
Yes, we do provide replacement of defective laces and insoles. Please share a clear image of the product along with its style specific information (printed on the inside upper) and your shipping address to [email protected]
WHAT ALL PAYMENT MODES ARE AVAILABLE?
You can choose from the following methods of payment when shopping with www.charlieraymond.com
- Credit card/Debit card - Payment via all credit/debit card is available
- Internet Banking - Pay on our website using Net Banking Facility
- Wallets & UPIs - Pay via Virtual wallet or UPI methods
- Cash on Delivery - Pay in Cash at the time of delivery.
IS THE PAYMENT SAFE AND SECURED?
Absolutely! Our payment partners use the highest level of secure encryption technology to make your transaction safe and confidential. You can choose your preferred method of payment when you are prompted to choose a ‘Payment Option’ in the buying process.
IS THERE ANY HIDDEN EXTRA CHARGES?
Absolutely not! The price that you see on our website is the final price that you have to pay, inclusive of all taxes. You will be provided with a tax invoice along with your order.